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Business Transformation Consultant

Business Transformation Consultant

Work Experience

Director, BPO Software Operations at Philips
February 2016 - October 2017 (1 year 9 months)
As the Business Process Owner my responsibility focusses around leading the development of our prioritized
O2C (Order to Cash) processes in line with our software business model needs and continuously strengthen our software business model capabilities.

Interim, BPO Software Operations at Philips
January 2015 - February 2016 (1 year 2 months)
As the Business Process Owner my responsibility focusses around leading the development of our prioritized
O2C (Order to Cash) processes in line with our software business model needs and continuously strengthen our software business model capabilities.

Interim Project Manager / Software Supply Chain & License Management Specialist at Consultancy
August 2014 - February 2016 (1 year 7 months)
My competencies:
# Software License Management (Vendor perspective)
# New Software Product Introduction Project Management
# Business Analysis (focus on requirement gathering process) # Project Management
Me in short: enjoy working in teams or building teams, hard worker, good in connecting with people, motivating others to contribute, culture and politically sensitive, alert, coach, result minded!
Everything I do follows three stages: Inspire, Target, Achieve.
Interim / Freelance

Interim, Phillips Excellence Maturity Coordinator at Philips
November 2014 - January 2015 (3 months)
As the project to develop the Philips Excellence Maturity Framework is coming to an end, the process to
manage the framework needs to be put in place. On an interim basis I will support the recieving department in the hand-over of this Framework. When the framework is in place I will support the Philips Excellence Practices in the definition of their deployment plan, support in improving the quality of the individual maturity assessments from a content perspective and seek to implement proffesional tooling to support the assessment process and the management of the framework master data.
Interim, Philips Excellence Maturity Project Analyst & Coordinator at Philips

August 2014 - November 2014 (4 months)
Within the Philips Excellence practice department I supported the development of the Philips Excellence
Maturity Framework together with the developer of one framework for all PE Practices concept. To be able pilot this new maturity framework I developed the tooling that made assessments and reporting on Maturity possible.
During this period I was assigned to a side project to support procurement in applying the MEPM Methodology used to establish meaningful process measures to their Level 3 processes, to measure the efficiency and effectivity of these processes. The program consisted of a series of workshops to support the definition and validation of process measures for a total of 9 level 3 processes.
Main achievements:
# Supported in the development of the Philips Excellence Maturity Framework
# Developed tooling for managing the Philips Excellence Framework Master Data & Assessments
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# A MEPM Methodology facilitator guide to support all future facilitators applying the MEPM Methodology.
Project Manager - Major Accounts UK&I/DACH at Vendinova Group
November 2013 - August 2014 (10 months)
Within the sales team, as project manager for major accounts I am the key contact for our distributors abroad. Helping them setup the 365SOUP product line and providing day to day consultancy regarding preperation and execution of customer trials and other commercial projects/cases with potential or existing customers. Mainly active within the United Kingdom, Germany and Belgium.

Team Leader, Masterdata & Software License Management Team at Oce
April 2013 - November 2013 (8 months)
As a team leader I was responsible for the team targets and coordinating daily operations. Our team is responsible for all aspects of product license management and master data within the M&L organization.
Main achievements:
# Setup a new team combining the operational and NPI master data and product license management
activities. The team consisted of 4 experts on SAP MM and the Océ International License Management
System.
# Created ownership for Master Data and Product license Management within Océ’s senior management
resulting in the addition of license management in Océ’s mid-term plans.
# Identified all major, but hidden stakeholders for product license management, now forming the core of
product license management innovation discussions.
# Developed a global shared strategy for the further development of license management for Océ together
with the business leaders around the world, comprised into one comprehensive roadmap.
Project Manager, New Software Product Introductions at Oce
September 2012 - November 2013 (1 year 3 months)
Responsible for new application software product introductions within the manufacturing and logistics
organization in Venlo (The Netherlands).
Leading a team that consists of members with the following disciplines; purchasing, logistics, manufacturing quality assurance and software and license management specialist to facilitate new product introductions.
- Representing M&L in the Product Line Management team’s
- Organizing the PCA Software meetings and managing the activities derived from the PLM teams and MIC’s
that need to be coordinated in the PCA Software team. Managing a project team of 3 people (Purchasing, GLO-QA MQ, Logistics).
Main achievements:
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# Co-developed the blueprint for the first “Software as a service” product to be introduced by Océ. Impacting product structure setup, billing, product configuration and roll-out architecture.

QA Engineer, Software & License Management at Oce
February 2012 - May 2013 (1 year 4 months)
- Providing consultancy for machine and application software products concerning product licensing. - Supporting customer service concerning licensing related questions.
- Liaison for system changes in iLMS for IT and M&L.
- Engineering commercial product structures for application software and machineware licensing
- Product definition and configuration in iLMS.
- Engineering commercial product structures for OEM hardware .
Main achievements:
# Developed improved software testing procedure for printer controller software, resulting in an improved
delivery quality.
# Standardized product (master data) structure and release procedures for OEM products
# Coordinated the launch of an online OEM product configurator for the National Sales Offices and order
validation by customer service.
# Developed specialized reporting for third-party royalty reporting (in SAP and custom built systems).
# Converted product license management into a discipline, creating the first dedicated license management
and master data (commercial product structures and configurators) team. Creating the foundation for future innovation within this area.

Business Analyst at Vendinova Group
May 2011 - January 2012 (9 months)
As a business analyst at the Vendinova Group I was responsible for designing and improving business
processes. In addition support the implementation of business applications.
During the product launch period I was mainly responsible for designing the service organization, coordinating service and providing support towards customers during the pilot launch.
Main achievements:
# Designed the service processes, information requirements, forms and related documentation. Including a
blueprint for the information flow’s to be implemented in Dynamics CRM.
# Developed basis reporting with ODBC connection to SQL database in Excel for customer trial performance
monitoring purposes.
# Coordinated a major customer trial in Germany for the SOUP-SERVER product.

Education

Bachelor ICT, Information Management
AgilePM
SAFe Agilist

Skills

Business Model Innovation & Implementation, Software/Digital Supply Chain, Change Management, Business Process Management (BPM).

Languages

English, German, Dutch

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